The rule that makes vendor safe: nobody gets paid until the buyer says so.
This page explains, in full, how payment protection actually works — not as marketing copy, but as the real mechanics of the platform.
The core rule
A buyer must physically receive their product or service, and confirm that receipt themselves inside the app, before payment is released to the seller. This is not optional, and it cannot be bypassed by either party.
When a buyer pays for an order, the money leaves their wallet immediately — but it does not go to the seller. It's held, in escrow, for the duration of the order. The seller sees the order as paid and can proceed to fulfil it, but the funds themselves remain protected until one of two things happens:
- The buyer confirms, in the app, that they have physically received the product or that the service was genuinely delivered — at which point payment releases to the seller.
- The buyer raises a dispute instead of confirming — at which point the funds remain held while the dispute is reviewed.
There is no third path where funds release automatically after a delay, or without the buyer's action. Confirmation is a deliberate step the buyer takes, not something that happens on their behalf.
What counts as "receiving" an order
For a physical product, this means the buyer has the item in their possession and has had the opportunity to check it matches what was described. For a service, this means the service has genuinely been carried out.
Buyers should not confirm receipt before this has actually happened. Confirming receipt is a statement that the order was received and is acceptable — it should never be done in advance of the item or service actually arriving, and never at a seller's request before that point.
If something's wrong: disputes
If an order doesn't match what was described, arrives damaged, or doesn't arrive at all, the buyer can raise a dispute instead of confirming receipt. Doing so keeps the payment held while the dispute is reviewed — it is not released to the seller while a dispute is open.
This protects both sides: buyers aren't pressured into confirming something they're not satisfied with, and sellers aren't left in limbo without any resolution path once a dispute is genuinely resolved.
Identity verification for vendors
Before a vendor's first withdrawal, we ask them to verify their identity. This is a one-time step — not something repeated for every payout — and it exists to keep every vendor's earnings, and every buyer's payments, moving through real, accountable people.
Read the formal version
This page explains how things work in plain language. The Buyer Protection Policy is the same information stated formally.